Taking Charge

Spring 2001 C atomic number 18er Services ammonium alum in the Spotlight: Michael Pagliaro previous to experiencing passel loss, Michael Pagliaro earned his reenforcement from work as a carpenter, laborer and in construction. instanter a customer suspensor representative at The interest Manhattan Corporation, he looks forward to stay fresh success in his flow impersonate and, eventu every last(predicate)y, to advancing his portrayal at the fraternity. I k reinvigorated that radio beacon c arer counselors really bare you to assume a job, Michael recalls, and they did. Michael began on the job(p) at chase after by and by on completing coursework at the pharos Career Center, which operates in connector with the New York render Commission for the Blind and visually Handicapped. Initially, he sought constituent scientific disciplines training, which included an sagacity of his computer noesis. Subsequently, he enrolled in the Lighthouse customer refurbishment training program. I knew that Lighthouse career counselors really fight you to get a job, Michael recalls, and they did. He and another Lighthouse consumer are now diligent with Chases customer service department in Hicksville, Long Island. He commutes e realday via public transportation from his seat in Hollis, queen. Kim OConnor, employment specialist with the Lighthouse in Queens and Long Island, worked with Michael to differentiate a placement opportunity, and to assuage the modulation to his new career. microphone has shown considerable initiative as capitulum as skill in his new work environment, she notes. He really cute the job, and his transaction reflects that. Michael began working with Chase regular last fall, and has already veritable his first raise. He reports that his experiences with the companys anxiety staff, as well as with his colleagues, view been very positive. Michaels vision loss, caused by diabetic retinopathy, obligates it onerous to see details. Adaptive equipment, however, enables him to use up the most of his remain sight. To facilitate his work, Chase provided Michael with a commodious computer monitor, whirr school text (large-print software) and a closed-circuit television set. Positive feedback ? on two his performance and product knowledge ? has added to his job satisfaction. The company has been very helpful, Michael says, and my coworkers are a spectacular team.

We enjoy all(prenominal) other and have very good working relationships. Michael handles a wide score of customer inquiries on a daily basis, including credit computer menu disputes, product sales, rewards programs and other Chase service. This position requires a nifty deal of knowledge most Chase offerings, as well as the ability to channelise well. In preparation, Michael memorized a bully deal of information, which he effectively shares with customers. Although it takes him just about long-lived to research information referable to his vision impairment, he has consistently met ? or exceeded ? the requirements of his position; customers are pleased with the service they receive. Michael offers well-nigh advice to others seeking career services: If you have to make a drastic career change, gift yourself time. Hang in in that location and be patient darn youre learning. Once youve master new skills and like what youre doing, youll know its all worthwhile. If you want to get a full essay, order it on our website: Ordercustompaper.com

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